Nuanced Ltd. ("we," "our," or "us") is committed to safeguarding your privacy when you use SHUS, our second-hand uniform sales platform available on iOS and Android. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Nuanced Ltd. is a company registered in England and Wales under company number 13173180, with its registered office at 4 Wagtail Court, 34 Pipit Drive, London, SW15 3BF.
By using SHUS, you agree to the practices described in this Privacy Policy.
1. What Data We Collect
We may collect and process the following types of personal data:
1.1 Data You Provide Directly:
- Account Data: Name, email address, password, phone number, profile picture, and other account-related details.
- Transaction Data: Billing address, shipping address, and payment details (processed via third-party payment providers).
- Content: Information you upload to your profile or listings, including photos, descriptions, and communication via the app.
- Customer Support: Correspondence and details you provide when contacting us.
1.2 Data We Collect Automatically:
- Device and Usage Information: IP address, browser type, operating system, app version, and device identifiers.
- App Interaction Data: Features used, pages visited, search queries, and transaction history.
- Geolocation Data: If you have enabled location services on your device.
1.3 Data From Third Parties:
- Payment Processors: Limited transaction data from Stripe or other payment providers used on our platform.
- Social Media: If you choose to link your social media accounts, we may collect basic profile information.
- Service Providers: Data shared by analytics tools to monitor app performance and user engagement.
2. Why We Collect Your Data
We use your data to:
- Provide Services: Enable your use of SHUS, including creating accounts, managing transactions, and facilitating communication between buyers and sellers.
- Improve the Platform: Analyse how users interact with SHUS to enhance features, usability, and security.
- Personalise Content: Recommend relevant listings or content based on your preferences.
- Communicate With You: Send updates, notifications, and customer service communications.
- Ensure Legal Compliance: Fulfil our legal obligations, such as fraud prevention and compliance with tax laws.
3. How We Share Your Data
We may share your personal data with the following parties:
3.1 Service Providers:
- Payment processors (e.g., Stripe) to manage transactions securely.
- Hosting, analytics, and support services to improve app performance.
3.2 Legal and Regulatory Authorities:
- To comply with legal obligations or respond to lawful requests from authorities.
3.3 Business Transfers:
- In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
4. Your Rights
Under the UK GDPR, you have the following rights:
- Right of Access: Obtain a copy of your personal data.
- Right to Rectification: Correct inaccurate or incomplete data.
- Right to Erasure: Request deletion of your data, subject to legal requirements.
- Right to Restriction: Limit how your data is processed in certain circumstances.
- Right to Data Portability: Receive your data in a commonly used format.
- Right to Object: Object to data processing for direct marketing or other purposes.
To exercise these rights, contact us at hello@shusapp.com.
5. How We Protect Your Data
We employ robust technical and organisational measures to secure your data, including:
- Encryption of sensitive information.
- Access controls to restrict data to authorised personnel.
- Regular monitoring for security vulnerabilities.
However, no system can guarantee 100% security. Please report any suspected breaches to hello@shusapp.com.
6. Data Retention
We retain your data as long as necessary to:
- Provide SHUS services.
- Fulfil legal obligations.
- Resolve disputes and enforce agreements.
When no longer needed, we securely delete your data.
7. International Data Transfers
We may transfer your data outside the UK. Where we do so, we ensure compliance with legal requirements, such as using Standard Contractual Clauses or equivalent safeguards.
8. Cookies and Similar Technologies
SHUS uses cookies and similar technologies to:
- Recognise you when you return to the app.
- Track app usage and performance.
- Personalise content and advertisements.
For detailed information, please review our Cookie Policy.
9. Children's Privacy
SHUS is not directed at children under 16, and we do not knowingly collect their data. If you believe we have collected information about a child, please contact us.
10. Changes to This Privacy Policy
We may update this policy periodically. Significant changes will be communicated via app notifications or email.
11. Contact Us
For questions or to exercise your rights, please contact us:
Nuanced Ltd.
4 Wagtail Court, 34 Pipit Drive, London, SW15 3BF
Email: hello@shusapp.com
